As of the latest version, the helpdesk URL is incorrect without the http:// part...
Should be:
Helpdesk url:
http://helpdesk.mydomain.co.uk/Not:
Helpdesk url: helpdesk.mydomain.co.uk/
E.g:
Ticket ID: MBYD-721987
Subject: Support Ticket
Department: Support
Priority: Low
Status: Open
Helpdesk url: helpdesk.mydomain.co.uk/
User name:
joe.bloggs@customerdomain.co.ukPassword: PASSWORD