Hello I will update this topic continues. To create an easy one topic view of bugs and wanted new features.
Bugs in 2.6.4 THIS TOPIC IS LAST CHECKED AND FULLY UPDATED 27th of May 2010Bugs with
IMPORTANT should be fixed first I think...
1.
[FIXED] In IE8 normal and comp mode double or triple white lines between text lines, this is in reply mode and new tickets.2.
[50% fixed] HTML e-mail do not show embeded images as embeded but as attachments2b. Embeded images now show as tumbnailes but only at the buttom of the message and not at the place they should be embedded. Please add this plus an option when embeded image is clicked its shown full size in a lightbox popup.
3.
[FIXED] Quote's do not work from ticket details window3b.
[FIXED] Quotes in online demo now work from ticket details but WYSIWYG editor doesn't handle the imput well and you get HTML code inside the quotes4.
[FIXED] e-mail send with high importance do not generate a ticket with high importance5.
[FIXED] In IE8 normal and comp mode "Quick Insert" and "Options" aren't lined out OK (Center instead of left)6.
[FIXED] In IE8 normal mode all tickets view thing aren't lined out OK and there are more with lines between tickets then normal.6a.
[FIXED] From above FIX new bug was spawn now in IE8 normal mode in subject of all tickets letter jpy are cut off at buttom in comp mode its even worse.6b.
[FIXED] From above fix new small bug is introduced. Now in Normal mode a little of the top of long letters is cut of. In comp mode a little of the buttom of long letters still. And even in firefox the long letters in subjects are cut off at the top.6c. You guys almost nailed it. In comp mode all is perfect now. In normal IE8 mode only the subject colum isn't lined out in the vertical middle of the cell.
7.
[FIXED] In Client portal tickets from HTML e-mail are still not displayed OK. -->
Embeded images still not supported and also to much empty space between the lines8.
[MY MISTAKE is OK] In demo test environment I just saw tickets of one company in ticket portal.9.
[FIXED] Daylight saving for timezones is not added or does not work.10.
[FIXED] Ticket line not entirely clickable in filtered tickets view11.
[BEING LOOKED AT] Filters
STILL not working OK. Try a filter with closed items for example. Gives no records in return.
12.
[BEING LOOKED AT] When I am at waiting queue and change my VIEW it pops back to the all tickets view
13.
[FIXED] In IE8 normal and comp create new label does not work --> screen disappears13b.
[FIXED] Screen now doesn't disappear anymore but when i set a label and press the arrow button and look back at labels no new label is created.14.
[BEING LOOKED AT] Export to PDF cannot handle hard returns everything is just placed word after word and the layout is not retained
added 5-5-2010
15.
IMPORTANT STILL When there is an HTML email sent to supportdesk and I get and New ticket alert there is al kinds of HTML garbage in there see NewTicketAlertGarbage.jpg
16.
[FIXED] There are great white spaces between every line with a return in the WYSIWYG Editor and in the e-mails send by the support desk.17.
[FIXED] In the Admin ticket details view however all these lines are shown after eachother and the hard return are there.18.
[FIXED] Client portal not updated with latest dutch translation file --> for example password forget translation is left out and maybe more.19.
[FIXED] In IE8 cannot comp and normal mode cannot create label, when I click the field it disappears. See 13b
added 6-5-2010
20.
[FIXED] sometimes a reply of a user (from exchange 2010) gives all garbage. See my attached PIC to this post garbage_reply.jpg21.
STILL when you hover over a message icon and the hover box is under the IE8 buttom of the screen the right menu just pops up, in Firefox the leftmenu does a strange thing. See the leftpanelpopsout.png attached
22.
[FIXED] Hard returns in HTML tickets created through e-mail seem doubled and give extra and too much white space between lines.23.
[FIXED] E-mails send in plane text have no formatting and everything is placed after eachother see PlainTextEmail.png24.
STILL when replying from staf interface in plane text hard returns are not saved and text is placed after eachother, this is also in the email recieved by the customer.
25.
IMPORTANT STILL Breaklines in HTML email + tickets do not work.. please fix or tell us what to add in breaklines to let it work
26.
[FIXED]When HTML support e-mail is replied from outlook in plain text you get the same as with garbage_reply.png in the servicedesk ticket replyadded 7-5-2010
27.
STILL New ticket alerts from plain text & HTML tickets have to much white space between the lines. When there is no space between the lines in the origional email there is always an extra empty line between the lines in the servicesdesk.
added 12-5-2010
28.
STILL at the buttom of tickets created (in any way) there is a lot of white space like 2-3 cm's
added 17-5-2010
29.
STILL When you create new ticket in staff interface in IE8 Quick Insert and options are lined out in center instead of left.
30. When a user has a "\" in its e-mail display name in Vision Staff interface it shows like "\\\\"
31. Dutch "password forgot?" entry in client portal has one question mark to many.
32. Client portal attachments aren't displayed by name. and image for example is index.jpg??
added 27-5-2010
33. Certain words in HTML tickets are sticked toghether and miss a SPACE between them
Wanted new features1. Search as you type in all tickets search
2. Embeded images support for HTML tickets
3. Embeded youtube movies in Tickets / Knowledgebase / News etc...
4. Ticket timer --> stopwatch which counts time when ticket is open with the option to change the counter by hand.
5. Ticket scheduler to schedule a ticket for a assigned person with an outlook calendar item created
6. Option to go after the ticket had been closed.
7. Ticket subject in New ticket alerts
8. Direct link link in tickets e-mail to view ticket without authentication.
9. Site monitoring plus live chat option
10.Integrated remote control support.
11.Easy company e-mail filter. @companyone.com to companyone
12.FTPes support for the Autoupdate function
13.Auto assign to me when I reply to a ticket
14.Alerting per tickets which I subscribe to
15.Option to filter on company and or department in all tickets view
16.In settings only show the part that you have right for to manage instead of show everything and give access denied errors.
17.Define Admin access roles to quickly define certain admin users.
18.Mobile app for Windows Mobile / Google Android / Apple iPhone etc.
19.Translations of admin interface
20.Give users with unlimited package to add additional domains themselfs.
21.Make mailparser management more friendly -->
http://thevisionworld.com/forums/index.php?topic=235.022. give selection option what statusses to show in all tickets view
23.Ability to change flags etc from all tickets view
24.Easy creation of billing per department or company. Show all the closed tickets of a certain period in a sheet with all the time summed up.
25.Show sort discription of ticket on ticket hover
26.Ability to add custom fields to multiple field groups
27.Ability to select all companies / departments at once in company / department selection screens.
28.Custom reporting, with export to PDF and scheduled report building + email option
29. Daily digest per e-mail of new tickets created that day or tickets assigned to me etc...
30. Integration with GFI Max
31. Asset inventory integration with XML files or Alchemy Lab Asset Tracker for Networks
32. Add more ERP like features like CRM etc...
33. Updated and more MSN like Smart Vision app.
34. One place to set standard font type and size for the entire servicedesk or per user.
35. Customer survey automatically emailed after ticket closed.
36. Give option to change ticket subject
37. Give option to edit first entry of tickets created
38. With the knowledgebase give option for staff knowledgebase and then the option to publish certain articles to the portal for clients. Also staff knowledge base should be easily viewable and searchable in staff interface. Als when staff creates a ticket it should search the knowledgebase for answers just like in client portal.
39. When i sent a personal message to staff give popup in staff console and send e-mail to staff member.
40. Better en more recent CHAPTCHA in client portal
41. Option so upload files / documentation to a company and or department repository. Also give option to upload file to a users profile from which it can download its own files (if there where confidential or for this user only).
42. Date formatting for the client portal, because every country has its own date formats.
43. Give organisations option. With ability to add certain e-mail domain filters to the organisations so that users from certain domains are automatically placed in those organisations.
44. Option to copy and paste images in clipboard to an ticket and show it as embeded image (just like you can do in outlook), maybe also add this option for other attachments (the copy paste function)
45.
IMPORTANT - when you use the left panel search as you type for queue filter. It should aslo reflect to the left panel search options like all tickets / the filters / labels etc... this way you could search very fast and affectively. So when i set my left panel to for example BKV filter the middle panel should show me all tickets op BKV only and not of all companies/departments, this should also be so for filters and labels...
