Two Way Email Parsing

[Vision Helpdesk]

Currently we are working on Two Way Email Parsing Feature.

Single way parsing -- Previous version of Vision Helpdesk allowed clients to open ticket by sending email to support@yourcompany.com and this email used to get converted in to helpdesk ticket and Staff could reply to those tickets by login to Vision helpdesk..

Now with Two Way Parsing your staff don't have to login to Vision helpdesk to reply to tickets. Staff can reply to clients ticket using their favorite email client.

We will keep posting more on this..

[Vision Helpdesk]

This is completed now -- Two way email parsing is now supported in Version V2.2.2

http://www.thevisionworld.com/vision-helpdesk-v2-2-2-released.html