not receiving ticket notifications

[wise]

Hi

Just setup the helpdesk and configured piping (which works). However I do not receive notification in my email that a ticket has been submitted.

Is there a setting somewhere I have missed? Both my email domain and the support domain is on the same cpanel server - not sure if that would cause problems.

thanks

[Vision Helpdesk]

Hi

Just setup the helpdesk and configured piping (which works). However I do not receive notification in my email that a ticket has been submitted.

Is there a setting somewhere I have missed? Both my email domain and the support domain is on the same cpanel server - not sure if that would cause problems.

thanks

You mean you users are not receiving auto responders?

Make sure in Mail Parser >> Insert Queue >> Queue Settings  >> Enable Auto Responder is set to Yes.

[wise]

no - I (as admin or any tech) do not get email notification that a ticket has been submitted

[Vision Helpdesk]

no - I (as admin or any tech) do not get email notification that a ticket has been submitted

Each staff can set Alert to receive Ticket notification.

You can find Alerts in Right Panel >> Alerts >> Add New Alert

[wise]

no - I (as admin or any tech) do not get email notification that a ticket has been submitted

Each staff can set Alert to receive Ticket notification.

You can find Alerts in Right Panel >> Alerts >> Add New Alert

perfect - exactly what I was looking for - thanks.

[Vision Helpdesk]

no - I (as admin or any tech) do not get email notification that a ticket has been submitted

Each staff can set Alert to receive Ticket notification.

You can find Alerts in Right Panel >> Alerts >> Add New Alert

perfect - exactly what I was looking for - thanks.

Our next version which is almost ready for release will include SMS Alert Plugin its more fun

[wise]

sounds great! 

How do I include the content of the ticket in the alert to staff?

[Vision Helpdesk]

V2.2.4 already sends ticket content in Alert -- let us know if you are not receiving content in Alert.

Can you paste some test alert message.

[wise]

one of your support team has customised it for us - thank you very much.

[guitarman]

I had the same problem and got solved. just made an alert. NO issue at all . beautifully working I love it

[wise]

with the new upgrade the alerts are not working. I removed and tried to add the alert again and it will not save? I cannot save any alerts

[Vision Helpdesk]

with the new upgrade the alerts are not working. I removed and tried to add the alert again and it will not save? I cannot save any alerts

Please check now - we have replied to your ticket Alerts are working now.