whmcs login share

[wise]

The login share seemed to work, yet when I look at the users in the vision helpdesk - they have a randaom password set instead of using whmcs login? Therefore no-one can login to vision until we reset their password ...

[Vision Helpdesk]

Here is how Login sharing works -

If you have WHMCS login integration -- in that case users can directly use their whmcs login details to login to vision client portal.

By default if client sends email our system gets that client email registered.

To make WHMCS login compulsion you can set this two options --

Mail Parser >> Insert Queue >> Queue Settings >> Registration Required  set it to Yes.

This setting will not create user tickets unless they are registered users.

Second Preferences >> Client Display >> Disable Registration Menu.

[wise]

OK - consider this as it is how you have your own  website setup.

I go to submit a support ticket in the helpdesk, try to logon - and keep getting user or password invalid. I try this 1 million times as I know its correct.

Suddenly it dawns on me try try and login into BILLING (whmcs) instead. I can then submit a ticket.

Why cant users login to Vision directly when using the login share?!

[Vision Helpdesk]

OK - consider this as it is how you have your own  website setup.

I go to submit a support ticket in the helpdesk, try to logon - and keep getting user or password invalid. I try this 1 million times as I know its correct.

Suddenly it dawns on me try try and login into BILLING (whmcs) instead. I can then submit a ticket.

Why cant users login to Vision directly when using the login share?!

Yes your users can directly login to vision client portal with whmcs login details provided they should not register their emails with vision first.

[wise]

none of the users have - but on setting it up vision "sucked" all their details from whmcs and has assigned them new passwords already.

[Vision Helpdesk]

none of the users have - but on setting it up vision "sucked" all their details from whmcs and has assigned them new passwords already.

Ahh did you migrate your WHMCS tickets to Vision helpdesk ? Incase of migration of tickets from whmcs to vision we migrate users too.

[wise]

bingo - I shouldnt have done that I take it!