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Author Topic: Some users outside of our domain do not receive the ticket replies we send  (Read 612 times)
jcole
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« on: October 26, 2009, 03:11:18 PM »
Some users outside of our domain do not receive the ticket replies we send. They receive the e-mail when they or we originally create the ticket but do not seem to otherwise. Any suggestions?
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Vision Helpdesk
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« Reply #1 on: October 26, 2009, 11:33:25 PM »
Please open support ticket for this -- support 
  • thevisionworld.com -- in your ticket mention your vision installation and admin login details.

Also mention steps to replicate your issue.
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